Careers @ Arowana

At Arowana we believe we are only as good as the associates who work here. We strive to instill in our employees a sense of engagement with their particular work and with the goals of the organization as a whole. An engaged employee finds satisfaction in their work. They begin each day with a sense of purpose and end the day with the knowledge of a job well done.
Arowana believes in a flat hierarchy, open environment and a culture where it provides easy access to top management , thus encouraging every employee to share his opinion freely and hence have great visibility to one's work.

YOU WILL MATTER

At Arowana every employee is an entrepreneur. Arowana encourages all employees to understand every client engagement, bring in fresh ideas and infuse new technologies that will enable solutions and products which will exceed expectations.

YOUR IDEAS WILL BE VALUED

Every member at Arowana is committed to the same goal: 'to deliver world class products and services to our clients'. If you have a suggestion that would add value to our business, we are here to hear you out .Technology changes almost daily, and the next brilliant innovation could come from anywhere. your new ideas will enrich the organization and guarantee satisfied clients.

YOU WILL HAVE THE OPPORTUNITY TO GROW

We at Arowana, encourage your professional and personal development. There are in-house training programs and soft skills sessions that will enable the technologist in you to become an expressive and creative artist, giving you that extra edge while you handle a wide range of clients and face project challenges with confidence. Your work, your satisfaction, your health, and your life are all supported.

YOUR CLIENTS WILL APPRECIATE YOU

We empower our employees to interact with the client . We believe that each of you , our employees, reflect the ethos of Arowana and can earn the admiration and respect of our clients.

YOU WILL BE HEARD

We at Arowana encourage employees to come up with feedbacks. Your opinion is important. There are many ways to bring ideas, suggestions and concerns to all levels of management. More importantly, we listen and make decisions with those ideas in mind.

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RETAIL CROSS SELLING SOLUTION

A very large entertainment conglomerate which owned several popular venues offering various multi faceted entertainment avenues like Multiplexes (Cinema), Ice Rinks, Comprehensive facilities exclusively for Children’s entertainment, Aquariums and Gaming Centres wanted to integrate their offerings on one single web based interface to enable consolidation of offerings and create an awareness of the large spectrum of services offered to all their discerning customers.

A single point of information and enablement also helped cross sell opportunities across the spectrum of services, creation of ‘value packages’ which will provide customers benefits by way of aggregation of various services. Thus the conglomerate could sell more business and service more customers, and the customers by aggregating their requirements could access services to their choice of entertainment at concessional / discounted rates.

The Tickets were being sold separately at the venue by the Company and the customers had to procure tickets from each facility. Thus the customers could not be classified and given discounts based on Category and usage. Besides, idle inventory could not be promoted and it remained unsold and unutilized.

Arowana’s Solution was a web based interface, which could be accessed by the customer online or through their mobile. The system provided a single source of information on all facilities with availability. The booking system could reserve time slots and provide value packages which were built around optimizing the Company’s overall offerings with a view to maximize the earnings and also provide ‘best in class’ amenities to the customer.

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MYSTERY SHOPPER MANAGEMENT

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.

Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.

These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.

The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

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STOCK EXCHANGE

One of the largest Stock Exchanges in the Middle East, wanted to enhance the user experience by bringing the services offered by the exchange to brokers and traders into popular mobile platforms. They desired to have an application which will be smartphone/ tablet and phablet compatible.

The Graphical user interface has to be intuitive and attractive, besides retaining all the services that the exchange had to offer.

The Stock exchange had outsourced the development to a firm and the application faced numerous issues with Compatibility, acceptability and capabilities. There was growing frustration and the number of complaints steadily grew. The exchange scrapped it's initiative and approached Arowana to come up with a proper solution that will be capable/ acceptable and compatible. After a proper business study, Arowana proposed a solution to overcome the following pain areas:

• Reviews from customers are not satisfactory.
• UX experience are not up to the standards
• Features existing in the application did not display Real Time Data
• Hint Feature (portrait to landscape) was not present
• Localization (English to Arabic and vice versa ) was not supported
• Graphs present in the application did not give co-ordinate values

Arowana's Mobile application development team developed a state of the art "iPhone & iPad" Application for the Stock Exchange, providing rich content & unique functionalities in an elegant and user-friendly way.

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iSECURITY

Security continues to be a critical area for organizations and the importance attached to security will continue to increase due to increased awareness of the threat perception and the impact of any such incident on business and reputation.

iSecurity is a solution developed by Arowana for a major Middle East Airline’s Corporate security Department.

The Airline’s Corporate Security was managing and maintaining every employee’s access request to various classified zones, issuance on ID card, CAR Stickers, Airport pass and even Apartment keys in Excel sheets. They wanted to automate this process and create a fool proof and failsafe method to automate the procedure in order to manage their security access with HR system integration. This was required to satisfy key audit concerns and to manage access controls which are related to roles, responsibilities and grades.

Arowana was called in to study and develop a web based automated system which will meet the needs of the Airline. iSecurity was expected to deliver superior control and compliance with security regulations to maintain and organize security related access and protocols of all employees in an efficient way.

The key business needs can be categorized as

• Building key maintenance module that integrates with facility management system for master information.
• Facilitate corporate employees/ contractors to submit Car parking sticker requests; through Oracle EBS suite self service.
• Automate ID card request generation for new employees once recruitment process completed.
• Facilitate corporate employee to submit ID card request on behalf of new contractors; through Oracle EBIS suite self service.
• Facilitate corporate employees/ contractors to submit Airport pass request sticker requests; through Oracle EBIS suite self service.

iSTYLE

Many Organizations require their employees to wear uniforms. For example in the Airline Industry there are uniforms for Cockpit Crew, Cabin Crew and Ground staff.

UMS is a web based application, which enables employees to directly connect with the uniform store. UMS also enables the Uniform store to directly service all requests from the employees. Based on eligibility and cadre, the Uniform store manages the issue, Re-ordering, Receiving, storing and distribution of uniforms for all relevant users across different departments.

Uniform Management System is an interface between user and the store manager, where the user places order online and the store manager reviews the orders and actions the request without delay. The module keeps track of every activity related to the preferred lifecycle of a uniform for a particular employee, from the ordering of a new set to resizing and replacement in case of damage or expiry of the uniform.

It integrates with various modules of the ERP system, such as Accounts Payable, Budgetary Control and HR System to streamline distribution and maintain controls. Uniform management system will help to maintain the uniform store achieve better efficiencies in distribution, Management of Uniform inventory, improve Service Quality Levels and achieve overall cost reductions.

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