Arowana an IT Service Provider

Arowana an IT Service Provider

From products that help airlines manage and fly their staff better to offering services to stock markets on mobile platforms, Arowana is a company which expands itself in the world of new-generation IT solutions.

Established in the year 2006, Arowana has grown its way around the IT markets, creating products for the present and future needs. With an aim of global reach and local presence we have extended our clientele across Middle East, India, USA and Africa.

Safety and quality are of the greatest importance to any customer, being a company appraised at CMMI Level 3 we assess every new project in a defined manner and deliver them with precision.

We maintain a business standard while delivering our solutions to your business needs. Building on more than 10 years of experience in various domains and centers of excellence, we have come out with various products and services with proven success. We are now placing ourselves firmly in global markets. We keep moving ahead to bring about, “World Class” products.

Arowana has teams of highly experienced professionals, who have deep understanding of your business needs; we access to appropriate technologies and custom our solutions to specific requirements.

Our Centers of Excellence fosters best practices and implements a continuous improvement process for a practice, keeping in mind the changing dynamics and improvements happening in the practice space.

Our centers of excellence focus on Oracle products like consulting, implementing, training, roll outs, upgrades, provide business analytics using Hyperion practice and planning. Our current focus is on providing services and applications through secure cloud computing platforms. We also continue to invest heavily on delivering meaningful Business Intelligence through Big Data Analysis.  Using internationally approved methods and equipment’s we test your products to meet quality requirements. We provide training to our project handlers so that they use hands on approach while handling projects and tasks.  Our CMMI Compliant development and management helps you in engineering your product with quality assurance using the best applications to develop our products and services. Our existing range of products and solutions are built to work across platforms and data bases. With the growth in technology and use of products and services developed on mobile integrated platforms, we provide products that can be used on mobile platforms.

As a customer, quality is an important factor to you. Our client- focused understanding helps us to use innovative approaches while developing products under our areas of excellence.

Our products and Solutions are developed based on various verticals like Aviation, Telecom, Manufacturing, Retail, Real estate and Master developers, Government, Banking and finance sectors, Public sectors and Healthcare.

As globalization has transformed the world’s markets, consumers look out for new and innovative products which meet their required standards. Technology plays a key role in product development as well as product use. Technology has transformed the use of products the end user expects uniform systems which can manage varied manual tasks making it simple to use.

The solutions provided by Arowana are tailored to meet the needs of various industries. We work with ease and flexibility. We have the experience to deliver the right solutions for your business.

We strive to improve our products with quality and precision.

Careers @ Arowana

At Arowana we believe we are only as good as the associates who work here. We strive to instill in our employees a sense of engagement with their particular work and with the goals of the organization as a whole. An engaged employee finds satisfaction in their work. They begin each day with a sense of purpose and end the day with the knowledge of a job well done.
Arowana believes in a flat hierarchy, open environment and a culture where it provides easy access to top management , thus encouraging every employee to share his opinion freely and hence have great visibility to one's work.

YOU WILL MATTER

At Arowana every employee is an entrepreneur. Arowana encourages all employees to understand every client engagement, bring in fresh ideas and infuse new technologies that will enable solutions and products which will exceed expectations.

YOUR IDEAS WILL BE VALUED

Every member at Arowana is committed to the same goal: 'to deliver world class products and services to our clients'. If you have a suggestion that would add value to our business, we are here to hear you out .Technology changes almost daily, and the next brilliant innovation could come from anywhere. your new ideas will enrich the organization and guarantee satisfied clients.

YOU WILL HAVE THE OPPORTUNITY TO GROW

We at Arowana, encourage your professional and personal development. There are in-house training programs and soft skills sessions that will enable the technologist in you to become an expressive and creative artist, giving you that extra edge while you handle a wide range of clients and face project challenges with confidence. Your work, your satisfaction, your health, and your life are all supported.

YOUR CLIENTS WILL APPRECIATE YOU

We empower our employees to interact with the client . We believe that each of you , our employees, reflect the ethos of Arowana and can earn the admiration and respect of our clients.

YOU WILL BE HEARD

We at Arowana encourage employees to come up with feedbacks. Your opinion is important. There are many ways to bring ideas, suggestions and concerns to all levels of management. More importantly, we listen and make decisions with those ideas in mind.

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ORDER MANAGEMENT

One of the biggest order management (bottling plant) for a leading soft drink manufacturer in the Middle East, had a big problem in their hands after implementing Oracle Supply chain Module. Arowana was called in to study and build a solution around the existing Oracle application to increase efficiencies and leverage existing investments to boost revenues.

The Drivers of the trucks carrying the soft drinks also worked as sales and delivery personnel. They had hand held devices into which the sales orders and corresponding deliveries were entered. The Sales order would be sent to the warehouses, where the inventory is reserved and then pushed into trucks for delivery. Depending on the credit worthiness of the buyer, cash or credit facilities were extended.

Oracle E Business suite needed to be customized to be able to interface with handhelds, reserve inventories against orders, and also to accommodate highly complex but extremely routine transactions like, switching of loads between trucks during breakdowns, damage returns and unpacking at warehouses due to failed deliveries.

Arowana developed a detailed solution that addressed the complex requirements of the order managements (bottling plant). The solution, which was built around the SCM, also interfaced with various accounting modules within the E-Business suite, facilitating the updating of accounts, with respect to auto accounting based on business rules and accounting of discounted and free order line items.

The solution now suits all discrete manufacturing industries, which deliver large quantities of goods to retailers like Pharmaceuticals and Large wholesalers/ C&F agents, using Oracle ERP systems.

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RETAIL CROSS SELLING SOLUTION

A very large entertainment conglomerate which owned several popular venues offering various multi faceted entertainment avenues like Multiplexes (Cinema), Ice Rinks, Comprehensive facilities exclusively for Children’s entertainment, Aquariums and Gaming Centres wanted to integrate their offerings on one single web based interface to enable consolidation of offerings and create an awareness of the large spectrum of services offered to all their discerning customers.

A single point of information and enablement also helped cross sell opportunities across the spectrum of services, creation of ‘value packages’ which will provide customers benefits by way of aggregation of various services. Thus the conglomerate could sell more business and service more customers, and the customers by aggregating their requirements could access services to their choice of entertainment at concessional / discounted rates.

The Tickets were being sold separately at the venue by the Company and the customers had to procure tickets from each facility. Thus the customers could not be classified and given discounts based on Category and usage. Besides, idle inventory could not be promoted and it remained unsold and unutilized.

Arowana’s Solution was a web based interface, which could be accessed by the customer online or through their mobile. The system provided a single source of information on all facilities with availability. The booking system could reserve time slots and provide value packages which were built around optimizing the Company’s overall offerings with a view to maximize the earnings and also provide ‘best in class’ amenities to the customer.

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MYSTERY SHOPPER MANAGEMENT

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.

Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.

These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.

The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

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STOCK EXCHANGE

One of the largest Stock Exchanges in the Middle East, wanted to enhance the user experience by bringing the services offered by the exchange to brokers and traders into popular mobile platforms. They desired to have an application which will be smartphone/ tablet and phablet compatible.

The Graphical user interface has to be intuitive and attractive, besides retaining all the services that the exchange had to offer.

The Stock exchange had outsourced the development to a firm and the application faced numerous issues with Compatibility, acceptability and capabilities. There was growing frustration and the number of complaints steadily grew. The exchange scrapped it's initiative and approached Arowana to come up with a proper solution that will be capable/ acceptable and compatible. After a proper business study, Arowana proposed a solution to overcome the following pain areas:

• Reviews from customers are not satisfactory.
• UX experience are not up to the standards
• Features existing in the application did not display Real Time Data
• Hint Feature (portrait to landscape) was not present
• Localization (English to Arabic and vice versa ) was not supported
• Graphs present in the application did not give co-ordinate values

Arowana's Mobile application development team developed a state of the art "iPhone & iPad" Application for the Stock Exchange, providing rich content & unique functionalities in an elegant and user-friendly way.

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iSECURITY

Security continues to be a critical area for organizations and the importance attached to security will continue to increase due to increased awareness of the threat perception and the impact of any such incident on business and reputation.

iSecurity is a solution developed by Arowana for a major Middle East Airline’s Corporate security Department.

The Airline’s Corporate Security was managing and maintaining every employee’s access request to various classified zones, issuance on ID card, CAR Stickers, Airport pass and even Apartment keys in Excel sheets. They wanted to automate this process and create a fool proof and failsafe method to automate the procedure in order to manage their security access with HR system integration. This was required to satisfy key audit concerns and to manage access controls which are related to roles, responsibilities and grades.

Arowana was called in to study and develop a web based automated system which will meet the needs of the Airline. iSecurity was expected to deliver superior control and compliance with security regulations to maintain and organize security related access and protocols of all employees in an efficient way.

The key business needs can be categorized as

• Building key maintenance module that integrates with facility management system for master information.
• Facilitate corporate employees/ contractors to submit Car parking sticker requests; through Oracle EBS suite self service.
• Automate ID card request generation for new employees once recruitment process completed.
• Facilitate corporate employee to submit ID card request on behalf of new contractors; through Oracle EBIS suite self service.
• Facilitate corporate employees/ contractors to submit Airport pass request sticker requests; through Oracle EBIS suite self service.

iSTYLE

Many Organizations require their employees to wear uniforms. For example in the Airline Industry there are uniforms for Cockpit Crew, Cabin Crew and Ground staff.

UMS is a web based application, which enables employees to directly connect with the uniform store. UMS also enables the Uniform store to directly service all requests from the employees. Based on eligibility and cadre, the Uniform store manages the issue, Re-ordering, Receiving, storing and distribution of uniforms for all relevant users across different departments.

Uniform Management System is an interface between user and the store manager, where the user places order online and the store manager reviews the orders and actions the request without delay. The module keeps track of every activity related to the preferred lifecycle of a uniform for a particular employee, from the ordering of a new set to resizing and replacement in case of damage or expiry of the uniform.

It integrates with various modules of the ERP system, such as Accounts Payable, Budgetary Control and HR System to streamline distribution and maintain controls. Uniform management system will help to maintain the uniform store achieve better efficiencies in distribution, Management of Uniform inventory, improve Service Quality Levels and achieve overall cost reductions.

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iACCESS

iAccess is a solution developed by Arowana for a large Middle Eastern Airline. The Airline had a huge appetite for investments and it partook in several takeovers and mergers to grow their business organically. As the size increased, there was a need to maintain high levels of service and quality, which the airline was known for. The newly acquired business needed to follow existing accounting standards to bring about uniformity in the accounting system. This was problematic, as these new entities were following different accounting standards. There was a need for an automated process to eliminate human errors in parameterizing accounting standards to facilitate easier understanding and acceptance of existing standards of the parent company by the new user community.

To apply existing accounting practices and also to maintain uniformity in approach to accounting, amongst the newly companies, the Airline approached Arowana to develop a solution that will stringently adhere to the overall Corporate Compliance, with reference to access to ERP - especially in creation and use of general ledger heads and accounting practices.

The Solution termed iAccess was developed by Arowana after carefully studying the Corporate procedures. The overall aim was to inculcate discipline and uniformity in approach to transactions and accounting for all business users.

The System restricts the access privileges and enables the creation of roles and responsibilities amongst the user community. The system defines the process for setting up privileges and produces an audit trail on the activities of the Administrators and users of the system. It tracks the activities of those given the responsibilities to assign privileges to the users and also it will assist the Corporate Finance and Compliance Department to restrict the usage and set certain parameters in accessing and transacting certain General Ledger accounts.

Thus iAccess brought in more discipline and orderliness, besides enabling the Airline to integrate the accounts of the newly acquired businesses into their balance sheet and exercise uniformity and easier understanding/ implementation of accounting standards.

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AROWANA TRAVEL AND LOGISTICS APPLICATIONS - FLY

In the Arowana's suite of Airline products, ATLAS today occupies a proud position. Initially developed for one of the biggest Budget Airlines in the Middle East, the product has generated considerable interest and many airlines are evaluating ATLAS to meet their Business Requirement.
Arowana has a long history of association with airlines. We have built up considerable domain expertise around the industry and have implemented ERP systems and several mission critical applications for Airlines. We are quite enthusiastic about the new addition (ATLAS) to the existing suite of products we have for Airlines.

Features of ATLAS FLY

• ATLAS is web based solution with wide range of modules to book tickets and receive notifications
• ATLAS is a solution flexible enough to handle multiple traveller categories – Individuals, Corporate and travel agents.
• ATLAS can interface with SITA reservation system ( New upgrades are being planned for interface with additional systems) for booking, listing, pricing and e-ticketing online through Web services
• ATLAS is a comprehensive ticket booking system, which can manage different type of sector wise discount fares
• ATLAS is a solution that has the ability to interface with other travel related tools
• ATLAS is a solution that is user friendly front-end using GUI, thin-client built using modern technologies
• ATLAS is a solution that is an appropriate, customizable, supported, scalable, flexible and evolutionary
• ATLAS is a solution that provides easy future interoperability between internal and to external applications

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TENDER MANAGEMENT SYSTEM

Organizations that desire to procure products or services, generally try and get the best deal in the market. The more organized ones have empanelled vendors for almost all items the organization wants. They also will have a procurement policy and procedures to ensure that they get the best possible products at the right price from the market. This will enable them to provide in turn, to their customers the best possible products and services.

In order to assist matured organizations with their procurement process and also in order to increase their reach and also to enable vendors of good reputation to enroll and participate in the procurement process, Arowana has designed Tender Management System, which will bring about transparency and efficiency in procurement. The system is a web based application, covering the entire tender process, right from Qualification of Vendors till the selection, under one umbrella application which can be accessed, reviewed and edited by authorized officials. The Tender Process (includes Pre Qualification System & Procurement Tender processing) which is a N-tired solution where users can publish tenders, interested suppliers can quote for the tender and based on supplier’s qualification and Quotes, tenders can be awarded. The application has multiple levels of approval and verification process and is distributed in two separate websites.

Pre- qualification of suppliers is the first part of the system that provides business with one source of accurate, up to date and validated supplier information. Being better informed about the suppliers enables better decision making which in turn reduces risk, saves money and frees up time to focus on higher, value added procurement tasks.

Procurement Tendering Process is the second part of the system, which facilitates the corporate services to streamline and manage the procurement tenders in a centralized manner.