RETAIL CROSS SELLING SOLUTION

A very large entertainment conglomerate which owned several popular venues offering various multi faceted entertainment avenues like Multiplexes (Cinema), Ice Rinks, Comprehensive facilities exclusively for Children’s entertainment, Aquariums and Gaming Centres wanted to integrate their offerings on one single web based interface to enable consolidation of offerings and create an awareness of the large spectrum of services offered to all their discerning customers.

A single point of information and enablement also helped cross sell opportunities across the spectrum of services, creation of ‘value packages’ which will provide customers benefits by way of aggregation of various services. Thus the conglomerate could sell more business and service more customers, and the customers by aggregating their requirements could access services to their choice of entertainment at concessional / discounted rates.

The Tickets were being sold separately at the venue by the Company and the customers had to procure tickets from each facility. Thus the customers could not be classified and given discounts based on Category and usage. Besides, idle inventory could not be promoted and it remained unsold and unutilized.

Arowana’s Solution was a web based interface, which could be accessed by the customer online or through their mobile. The system provided a single source of information on all facilities with availability. The booking system could reserve time slots and provide value packages which were built around optimizing the Company’s overall offerings with a view to maximize the earnings and also provide ‘best in class’ amenities to the customer.

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MYSTERY SHOPPER MANAGEMENT

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.

Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.

These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.

The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

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STOCK EXCHANGE

One of the largest Stock Exchanges in the Middle East, wanted to enhance the user experience by bringing the services offered by the exchange to brokers and traders into popular mobile platforms. They desired to have an application which will be smartphone/ tablet and phablet compatible.

The Graphical user interface has to be intuitive and attractive, besides retaining all the services that the exchange had to offer.

The Stock exchange had outsourced the development to a firm and the application faced numerous issues with Compatibility, acceptability and capabilities. There was growing frustration and the number of complaints steadily grew. The exchange scrapped it's initiative and approached Arowana to come up with a proper solution that will be capable/ acceptable and compatible. After a proper business study, Arowana proposed a solution to overcome the following pain areas:

• Reviews from customers are not satisfactory.
• UX experience are not up to the standards
• Features existing in the application did not display Real Time Data
• Hint Feature (portrait to landscape) was not present
• Localization (English to Arabic and vice versa ) was not supported
• Graphs present in the application did not give co-ordinate values

Arowana's Mobile application development team developed a state of the art "iPhone & iPad" Application for the Stock Exchange, providing rich content & unique functionalities in an elegant and user-friendly way.

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iSECURITY

Security continues to be a critical area for organizations and the importance attached to security will continue to increase due to increased awareness of the threat perception and the impact of any such incident on business and reputation.

iSecurity is a solution developed by Arowana for a major Middle East Airline’s Corporate security Department.

The Airline’s Corporate Security was managing and maintaining every employee’s access request to various classified zones, issuance on ID card, CAR Stickers, Airport pass and even Apartment keys in Excel sheets. They wanted to automate this process and create a fool proof and failsafe method to automate the procedure in order to manage their security access with HR system integration. This was required to satisfy key audit concerns and to manage access controls which are related to roles, responsibilities and grades.

Arowana was called in to study and develop a web based automated system which will meet the needs of the Airline. iSecurity was expected to deliver superior control and compliance with security regulations to maintain and organize security related access and protocols of all employees in an efficient way.

The key business needs can be categorized as

• Building key maintenance module that integrates with facility management system for master information.
• Facilitate corporate employees/ contractors to submit Car parking sticker requests; through Oracle EBS suite self service.
• Automate ID card request generation for new employees once recruitment process completed.
• Facilitate corporate employee to submit ID card request on behalf of new contractors; through Oracle EBIS suite self service.
• Facilitate corporate employees/ contractors to submit Airport pass request sticker requests; through Oracle EBIS suite self service.

iSTYLE

Many Organizations require their employees to wear uniforms. For example in the Airline Industry there are uniforms for Cockpit Crew, Cabin Crew and Ground staff.

UMS is a web based application, which enables employees to directly connect with the uniform store. UMS also enables the Uniform store to directly service all requests from the employees. Based on eligibility and cadre, the Uniform store manages the issue, Re-ordering, Receiving, storing and distribution of uniforms for all relevant users across different departments.

Uniform Management System is an interface between user and the store manager, where the user places order online and the store manager reviews the orders and actions the request without delay. The module keeps track of every activity related to the preferred lifecycle of a uniform for a particular employee, from the ordering of a new set to resizing and replacement in case of damage or expiry of the uniform.

It integrates with various modules of the ERP system, such as Accounts Payable, Budgetary Control and HR System to streamline distribution and maintain controls. Uniform management system will help to maintain the uniform store achieve better efficiencies in distribution, Management of Uniform inventory, improve Service Quality Levels and achieve overall cost reductions.

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iACCESS

iAccess is a solution developed by Arowana for a large Middle Eastern Airline. The Airline had a huge appetite for investments and it partook in several takeovers and mergers to grow their business organically. As the size increased, there was a need to maintain high levels of service and quality, which the airline was known for. The newly acquired business needed to follow existing accounting standards to bring about uniformity in the accounting system. This was problematic, as these new entities were following different accounting standards. There was a need for an automated process to eliminate human errors in parameterizing accounting standards to facilitate easier understanding and acceptance of existing standards of the parent company by the new user community.

To apply existing accounting practices and also to maintain uniformity in approach to accounting, amongst the newly companies, the Airline approached Arowana to develop a solution that will stringently adhere to the overall Corporate Compliance, with reference to access to ERP - especially in creation and use of general ledger heads and accounting practices.

The Solution termed iAccess was developed by Arowana after carefully studying the Corporate procedures. The overall aim was to inculcate discipline and uniformity in approach to transactions and accounting for all business users.

The System restricts the access privileges and enables the creation of roles and responsibilities amongst the user community. The system defines the process for setting up privileges and produces an audit trail on the activities of the Administrators and users of the system. It tracks the activities of those given the responsibilities to assign privileges to the users and also it will assist the Corporate Finance and Compliance Department to restrict the usage and set certain parameters in accessing and transacting certain General Ledger accounts.

Thus iAccess brought in more discipline and orderliness, besides enabling the Airline to integrate the accounts of the newly acquired businesses into their balance sheet and exercise uniformity and easier understanding/ implementation of accounting standards.

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AROWANA TRAVEL AND LOGISTICS APPLICATIONS - FLY

In the Arowana's suite of Airline products, ATLAS today occupies a proud position. Initially developed for one of the biggest Budget Airlines in the Middle East, the product has generated considerable interest and many airlines are evaluating ATLAS to meet their Business Requirement.
Arowana has a long history of association with airlines. We have built up considerable domain expertise around the industry and have implemented ERP systems and several mission critical applications for Airlines. We are quite enthusiastic about the new addition (ATLAS) to the existing suite of products we have for Airlines.

Features of ATLAS FLY

• ATLAS is web based solution with wide range of modules to book tickets and receive notifications
• ATLAS is a solution flexible enough to handle multiple traveller categories – Individuals, Corporate and travel agents.
• ATLAS can interface with SITA reservation system ( New upgrades are being planned for interface with additional systems) for booking, listing, pricing and e-ticketing online through Web services
• ATLAS is a comprehensive ticket booking system, which can manage different type of sector wise discount fares
• ATLAS is a solution that has the ability to interface with other travel related tools
• ATLAS is a solution that is user friendly front-end using GUI, thin-client built using modern technologies
• ATLAS is a solution that is an appropriate, customizable, supported, scalable, flexible and evolutionary
• ATLAS is a solution that provides easy future interoperability between internal and to external applications

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TENDER MANAGEMENT SYSTEM

Organizations that desire to procure products or services, generally try and get the best deal in the market. The more organized ones have empanelled vendors for almost all items the organization wants. They also will have a procurement policy and procedures to ensure that they get the best possible products at the right price from the market. This will enable them to provide in turn, to their customers the best possible products and services.

In order to assist matured organizations with their procurement process and also in order to increase their reach and also to enable vendors of good reputation to enroll and participate in the procurement process, Arowana has designed Tender Management System, which will bring about transparency and efficiency in procurement. The system is a web based application, covering the entire tender process, right from Qualification of Vendors till the selection, under one umbrella application which can be accessed, reviewed and edited by authorized officials. The Tender Process (includes Pre Qualification System & Procurement Tender processing) which is a N-tired solution where users can publish tenders, interested suppliers can quote for the tender and based on supplier’s qualification and Quotes, tenders can be awarded. The application has multiple levels of approval and verification process and is distributed in two separate websites.

Pre- qualification of suppliers is the first part of the system that provides business with one source of accurate, up to date and validated supplier information. Being better informed about the suppliers enables better decision making which in turn reduces risk, saves money and frees up time to focus on higher, value added procurement tasks.

Procurement Tendering Process is the second part of the system, which facilitates the corporate services to streamline and manage the procurement tenders in a centralized manner.

QUOTATION MANAGEMENT SYSTEM

Quotation management is very important for a business enterprise dealing in selling of products and services. The processes have now become very complex and require much more expertise from the person appointed for the same. It helps the client in generating new quotations regarding products and services and creates a follow-up for the same.

The application is designed with an easy to use interface, which has the capability to integrate seamlessly with other applications as well. The solution provided them with improved performance with maximized productivity in every aspect. Improved conversion rate for the existing quotes and advance reporting features allow for better success rate for the organization.

Features

• Intuitive and user-friendly interface for ease of use
• Capable enough to integrate with other applications as well
• Enhanced search capability for searching in large document for quotations
• Seamless information sharing between different applications
• Central platform for every need
• Automated process for smooth workflow
• Compatible with various formats and environment
• Special features for tracking and reporting purpose.

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AROWANA TRAVEL AND LOGISTICS APPLICATIONS - ATLAS STAY

Booking Engine is an application which enables customers to access and also enables the hospitality industry to support reservations through the Internet. It facilitates consumers to make flights reservations, hotels, holiday packages, insurance and other services online. The Booking Engine System is a comprehensive solution to enhance customer experience. The system will improve efficiencies and create opportunities in end-user cross-selling and up selling of services thus improving the revenue as well as lowering the operational cost of businesses.

The system proposed by Arowana is an internet based application which will integrate with any Property Management System(PMS) and other end points to provide a front end which can be used by property owners, agents, guest and corporate customers. The system will allow users to view and book facilities, set up appointments and utilize all other services and other recreational facilities as provided by the PMS. The Booking engine integrates with the Property Management System or similar systems and will allow users to create individual or multi-user profiles.

AUTOMATED RECONCILIATION SYSTEM

Organization worldwide uses Transaction processing systems with direct client interface to manage receivables. Industries like Telecom and other similar industries with large client bases, offer their client multiple payment options through various channels. These payments flow into the accounts held in various banks. Multiple payment options is a convenience demanded by the customers and more flexible the payment options are, the prospects of retaining the customer and realizing the funds becomes easier, smoothening the overall business cycle.

However difficulties crops up in reconciliation. The transaction systems have to be reconciled with the bank statements. In turn the Bank statements need to be reconciled with the General Ledger.

Features

• Flexible, scalable that can be tailor made across verticals. Very useful in Telecom/ Insurance/ Banks & Businesses with large client bases.
• Can handle data from disparate systems and bank statements in multiple formats. Data can be brought in from Payment Gateways/ Collection accounts/ Pooled accounts/ Current accounts, deposit accounts and from ERP systems.
• Ability to reconcile reconciliation in a multi-pronged manner – Between two systems or multiple systems.
• Auto match/ Manual/ Force Matching
• Matching of Single Entry/ Multiple Entries.
• Speedy implementation.
• Flexible enough to handle multiple transactions and users at any single point of time.
• Interface with existing and future versions of required modules of Oracle ERP.
• MIS reports as required, for analysis and planning. 

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Insider Trading Corporate Gift Management- ITCGM

The management of `Insider Trading' in corporate entities is a global issue, and it is regulated in almost every jurisdiction globally. It is a key element of Corporate Governance and the issue is monitored intricately. Even though the acceptance and giving of gifts is culturally practiced in many countries, disproportionate and overtly generous give-aways tantamount to bribery and therefore close monitoring and disclosure is mandated by many organizations.

In certain industries like Banking and securities trading companies, insider trading is considered to be a criminal offence. Such organizations have compliance departments which monitor all personal transactions of employees, who are bound by the rules to make full disclosure of their personal trading activities.

Arowana has developed an online personal account dealing system for use in Banks and security trading firms. Staff having access to sensitive information about traded companies and who desires to trade for personal benefit will have to go through official channels to obtain approvals before placing any market orders. The system developed by Arowana enables a workflow which will capture details required by the Compliance department and also enable the compliance department to approve or reject any such requests. Similar workflows are also available for exchanging gifts.

The system's inbuilt automatic workflows for submitting the request and obtaining the approvals will enforce the Business rules related to policies for Personal Account Dealing and Gifts & Giveaway. The system will also help in generating reports and dashboards for analyzing and monitoring the activities related to the PAD and Gifts.

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Duty and Recreation Travels

Leading Airlines all over the world provide travel benefits to their staff, depending on their roles and grades. Each Airline has its own policies for employee travel benefits. Companies allow employees to travel for free or give discounted travel. Since the traveler in this case is the staff of a particular airline, the benefit is widely known as Staff Travel. Airlines see staff travel facilty to be one of the motivational and retention strategies.

Staff also has to travel on duty. Besides Airlines also have numerous vendors and consultants who have to travel on behalf of the airline. Tickets needs to be given to them also. Sometimes these travelers will have to travel to locations where the particular airline may not have a service. They may have to utilize the service provided by a member of an alliance. These ticket reservations may have to be rescheduled, or cancelled.

Arowana has developed a web based application which facilitates the management of Staff Travel needs known as Staff Travel Management System. The application consumes web service (booking engine) to carry out live air bookings and search for flight schedules and availability. The application is driven by the Rules Engine which manages the entitlements making it robust & flexible to manage. Various other interface applications are employed to make use of the needed functionalities.

STMS integrates with Sabre Reservation system or Amadeus , Oracle HRMS, Payroll and with various payment gateways to process payments through Net Banking, Credit Card, Debit Card and Cash Cards.

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AROWANA RISK AND TREASURY

Within Large and successful Organizations, there is a Revenue Centre. None other than the Corporate Treasury Department, it generally manages corporate finances, and ensures judicious use of surpluses in Investment/ deposits and Money Market operations and also raises cst effective finance for the Organization's short term and long term operations. Apart from these functions, the Treasury Department is also responsible for carrying out the Board's directive in organizational policies associated with the financial exposure of an organization, while transacting any third party financial arrangements. Adherence to these policies needs to be monitored to avoid preventable financial exposure / risk.

In many Organizations, the lack of a proper Risk management solution exposes the organization to several external influences. There are many Treasury solutions in the market today. Many of them come with innumerable bells and whistles, making the product unwieldy, expensive, costly to maintain and also difficult to use or manage. The need of the hour is a straight forward Treasury and Risk Management solution that is easy to learn and use, which addresses the Organizations risk concerns and ensures that the agreed policies are practiced without deviation and appropriate checks and balances are in place to protect Organizations cash assets and financial exposure.

In Organizations where no Treasury solutions are in place, it is quite possible that when the Treasury Manager or a Dealer directly deals with counter parties, for making financial arrangement, (which may be in the form of an investment / deposit / loan etc) there is a possibility of human error and possible deviation or even deliberate sidestepping (without approvals) of the Treasury policy, exposing the organization to large exposures that may lead to embarrassing losses. This also can harm the reputation and image of a Corporation. In order to avoid such situations, Arowana Consulting Limited, joined hands with certain leading Corporate Organizations and Treasury Domain experts to develop a simple product called Arowana Risk and Treasury Solution (ART) which is suitable for any Corporate Organization, involved with day to day Market operations in the Money Markets and Currency Markets. ART interfaces with ERP solutions, Business Intelligence and Dashboard programmes, which means that the day to day operations of your Treasury desk is transparent and can be monitored and set to raise appropriate alerts.

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Oracle Fusion

Oracle Fusion practice at Arowana incorporates the best practices that Oracle has shared with us. The need for a One Hundred percent open standards based Business application was inevitable as thousands of Organizations the world over depend on Oracle products which needed to co-exist and work seamlessly with other products within the system. Oracle Fusion Application Architecture enabled Companies to innovate, build on existing investments and seamlessly integrate multi platform systems to maximise their returns on investment and also to adopt easily to new disruptive and emerging technologies.

Arowana has Consultants with expertise and the Domain skills in Oracles related product lines like:-

1. Oracle CRM and other E-Biz Modules
2. BI Applications
3. JD Edwards – Enterprise One
4. Primavera
5. Peoplesoft.

The Arowana Fusion practice offers you multiple and flexible engagement models to leverage your existing investments in Oracle, through an ‘Off-shore-On-site’ delivery methodology to engage in building, implementing and supporting custom applications and business solutions.

We are fully committed to providing our clients with a rich user experience with Oracle Applications and multi-platform products to achieve operational excellence, improve business growth and achieve technological standards at par with the best in the industry.

Arowana is a platinum partner of Oracle. This is a recognition of our competencies, service delivery capabilities, our commitment and long term vision in Oracle and our Centre of Excellence. We therefore are uniquely positioned to enable Organizations to be early adapters and surmount the initial challenges and reap the benefits.

Our Experience in Oracle Fusion Middleware technologies can help Organizations in continuous development and support. We can extend our services in Training, testing, documenting and roll out of Solutions. We can engage with Organizations in Consultation and familiarization programs that can enable teams to leverage the Fusion applications with appropriate tools, accelerators, development methodologies and fusion framework.

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Enterprise Resourse Planning (ERP)

Arowana Consulting is a Platinum Level Partner of Oracle, which is a recognition of our expertise in implementing and supporting complex and very niche Oracle products and solutions, globally, across verticals.

Arowana has successfully completed several prestigious assignments for Industry leaders across several verticals. We have a off-shore and Onsite model, which helps us to be cost effective, efficient and deliver desired results to our customers within challenging deadlines. We have a strong team of Domain experts, Senior Functional experts and Technologists that can help you implement Oracle products and solutions in a time bound and efficient manner.

Arowana provides an end to end solution that covers Gap Analysis, User Training, global roll outs, upgrades and support, which includes Database Management support.

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PMS- Performance Management System

Oracle Corporation’s Hyperion is an Enterprise Performance Management (EPM) suite of applications. These applications work seamlessly your ERP system and other enterprise business applications. Arowana Hyperion Practice helps organizations achieve excellence through standardization to optimize management process and existing investments in ERP and other enterprise applications. Our Expertise covers Consulting, Implementation, Support, Customization and Training in Oracle’s Hyperion performance management applications.

Oracle EPM suite and our services also covers Oracle Business Intelligence Application and tools covering ERP analytics and CRM analytics

Arowana’s experienced and qualified consultants can help Organizations implement an Oracle EPM suite that delivers advantages by understanding the challenges faced by your IT. Besides facilitating enhancements in operational efficiencies, Arowana can help Organizations Identify and reign in costs, and deliver updated information to decision makers, greatly enabling timely decision making. Our comprehensive end to end services cover deployment of EPM providing customized dashboards, reports and analytics by integrating your existing transaction based business applications, ERP, data warehouses and all types of data from other sources.

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QA and Testing

AROWANA provides world class quality testing to organizations to build robust software systems by being a reliable partner in their software quality assurance process. AROWANA has the capability to provide manual and automated test environment.

Our QA team prefers to start work at the early stages of software development cycle to ensure timely and exhaustive coverage of the application for quality assurance. With this approach, we have developed an agile quality assurance process that offers unique benefits to our clients. AROWANA has been specializing with and produced reliable services to many clients in the below typical solutions: QA for Software products, QA for Projects.

AROWANA QA & Testing services covers testing strategy development, set-up and management of test organizational structure; test planning, test environment/ test lab design & setup, test automation architecture and test monitoring & assessment.

AROWANA's Testing services include load testing, functional testing, platform compatibility testing, usability testing, integration testing, quality assurance and more via our test lab facilities and service offerings.

AROWANA's Offshore Development Centre possesses the agile testing expertise using the following technologies:

Platforms : VSTS, Eclipse
OOPs: C#, Java and Python
Open source Functional automation tools: Watin, Selenium, Sahi
Open source Performance automation tool: JMeter
Licensed automation tools: RPT, QTP, RFT

Providing clients with a disciplined, seamless and traceable process for moving their software to market, our integration testing services are tailored to client needs from the industry best practices. Our testing methodology is focused on your critical business scenarios to eliminate risk through effective software testing.

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